Refund and Returns Policy for ABIGAIL ELEVATE LLC

At ABIGAIL ELEVATE LLC, located at 603 Main St, Huntington Beach, CA 92648, we strive to deliver high-quality software products and services through our website (www.abigailelevate.net). This Refund and Returns Policy outlines the conditions under which you may request a refund or return for our software subscriptions, licenses, or custom development services. By purchasing or using our services, you agree to this policy. If you have questions, please contact us at [email protected].

1. Subscription-Based Products (SaaS)

Our subscription-based software products (e.g., Elevate ERP Suite, SmartFlow CRM, IntelliChat AI Chatbot) are billed weekly, monthly, or annually, as specified on our website.

  • Free Trial: Many of our products offer a free trial period (typically 14 or 30 days, as indicated at purchase). No charges apply during the trial, and you may cancel before the trial ends without cost.
  • Refund Eligibility: If you are not satisfied with a subscription-based product, you may request a refund within 7 days of your first paid billing cycle, provided you have not extensively used the service (e.g., excessive data uploads or API calls, as determined by our usage logs).
  • Non-Refundable Cases: Refunds are not available after the 7-day period, for subsequent billing cycles, or if you violate our terms of service (e.g., unauthorized sharing of access).
  • Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will not be charged for future billing cycles, but no prorated refunds will be issued for the current cycle.

2. One-Time Software Purchases

For one-time purchase products (e.g., CustomSync Tailored Software), the following applies:

  • Refund Eligibility: Refunds may be requested within 14 days of delivery, provided the software has not been deployed or used in production. You must provide evidence of non-use (e.g., no activation of license keys).
  • Custom Development: Due to the bespoke nature of custom software, refunds are not available once development begins, unless we fail to deliver the agreed-upon functionality as outlined in the project contract.
  • Non-Refundable Fees: Setup, implementation, or consulting fees associated with one-time purchases are non-refundable.

3. Non-Refundable Products and Services

The following are not eligible for refunds:

  • Software licenses or subscriptions after the refund period.
  • Services such as implementation, training, or support sessions once completed.
  • Products or services used in violation of our terms (e.g., unauthorized modifications or resale).
  • Digital downloads or API access keys once activated.

4. How to Request a Refund

To request a refund, contact us at [email protected] with:

  • Your name, contact details, and order number.
  • The product or service purchased.
  • A brief explanation of your reason for the refund request. We will review your request within 5 business days and notify you of the outcome. Approved refunds will be processed to the original payment method within 10 business days.

5. Technical Issues

If you experience technical issues with our software, please contact our support team at [email protected] before requesting a refund. We will work to resolve the issue promptly. Refunds for technical issues are only granted if we cannot resolve the problem within a reasonable timeframe (typically 14 days).

6. Returns for Physical Products (If Applicable)

Our primary offerings are digital software products, which are non-returnable once accessed. If a purchase includes physical components (e.g., hardware bundled with IoT solutions), you may return them within 30 days of receipt, provided they are unused and in original packaging. Contact us for a Return Merchandise Authorization (RMA) number. Return shipping costs are your responsibility unless the product is defective.

7. Changes to This Policy

We may update this Refund and Returns Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website (www.abigailelevate.net) with the “Last Updated” date. Please review it periodically.

8. Contact Us

For questions or refund requests, please reach out to:
ABIGAIL ELEVATE LLC
603 Main St, Huntington Beach, CA 92648
Email: [email protected]
Website: www.abigailelevate.net